Troubleshooting

Please find the common issues we can sort out here!

How to Contact Support

We appreciate searching through the help articles and using the reporting functions built in the app. We also welcome your...

I’ve just added a friend to my phone contacts but he is not showing

DearReal checks your contact settings and friends each time it starts. For your new contacts to show on the app,...

How do I report abusive behaviour or block a user?

Each profile on the app has three dots at the bottom right. Please tap the dots on the profile you...

We are both members but cannot see each other on the app

DearReal offers a wide range of privacy settings so that everybody can feel at ease. If both users choose their...